Dear Dierbergs,

dierbergs.gifYou may not know me, but my name is Michael Sweeney and believe it or not, we go way back. I worked for you during high school, tending the produce department on many an early Saturday morning. I’ve shopped at your stores for my entire adult life. I’ve always appreciated your efforts to strive to not only be the friendliest store in town, but to also offer a wide selections of premium products (even if they are at premium prices sometimes).

One of the first things instilled in me during my first few days of employment was that Dierbergs Markets went out of their way to try and offer the best products and the best service one could find in St. Louis, which is why I don’t understand the disconnect when viewing your beer selection. I don’t think it always this way. In fact I can remember a time when you offer mix-a-six selections, but they are no more.

I understand that shelf space is always in huge demand, but why is it that you can offer such a large and diverse wine selection (even at case pricing) but still not have the same sort of love for beer. Sure if I want to find all of Sam Adams, Leinenkugel, Schlafly, and O’Fallon’s offerings, they’re always on the shelves waiting for me. But sometimes I want something more, sometimes I want an impulse buy.

I just can’t quite understand why a store that emphasizes itself as offering some of the best products in St. Louis fails to offer things like Bear Republic, Unibroue, Avery, or even Bell’s. It seems like you attract the perfect clientèle to offer some of these “unusual” beers from around the globe. Perhaps you could even have beer samples on the weekends sort of like you sample many of your other products.

With more and more breweries making their way into St. Louis, this is your chance to step out in front and say, “We’re your beer store in St. Louis.” Seize this opportunity and make us believe that you really do provide some of the best products in town.

Sincerely,

Michael Sweeney

P.S. Thanks for helping instill some great customer service instincts that have helped me my entire professional career.